We offer shipment of ourproducts from Malaysia using the fast and reliable Express courier service reknowned worldwide. We do not offer standard shipping anymore due to highincidence of missing packages and damaged goods. Because of our high volumeshipment each month, these courier services are able to offer us very good andreasonable shipping rates which can be passed down to and enjoyed by our valuedcustomers. Be assured that we do not mark-up our shipping charges to make extraprofits or reduce the shipping charges and compensate that by selling ourproducts at much higher price like some sites do. We believe in havinglong-term relationships with our customers. That's why we always and willcontinue to strive to provide the lowest prices and best services possible.
1) We make shipment from Monday to Friday except Saturday, Sunday and public holidays. All orders will dispatch within 24 - 72 Hrs after your credit card payment has passed Fraud Review by our payment processor. Fraud review may take within a day or two to complete, depending on the country the card is issued, among other factors. Express Courier Service will usually take within 3 to 7 days to deliver.
2) We can ship to almost any registered address in the world. However, Express shipping does NOT deliver to P.O. Box addresses or Military Base addresses.
3) It is your obligation to provide the correct address details atthe time of ordering. Should you provide the wrong address, you will have tobear the re-routing fee and all losses that might occur.
4) In the case if your delivery location is classified as an Extended/Remote Delivery Area by our courier services, there will be additional $25.00 charges. Location of Extended Delivery Area can only be verified manually after an order is received. We will then notify you via email/phone and send an invoice charging you the surcharge.Only after the surcharge is paid that we will ship out your order.
5) After your order has been shipped, we will notify you withemail and provide you the tracking number so that you can conveniently trackonline the whereabouts of your order.
6)Each Express shipment of these items requires an adult signature upon delivery toyour door-front. If there is no one present, the parcel will be sent to thenearest post office/facility to await your collection. A note will be left inyour post box informing you the branch and its address.
7) Importduties and/or taxes may be imposed by your localgovernment on shipments from outside your country. These charges (if any) areSEPARATE from Myfengshui.easy.co charges and are made payable to yourgovernment. Customs policies vary widely from country to country. You shouldcontact your local customs office for further information.
8) Yourlocal customs may hold up your shipment at their own discretion. If that is thecase, it is entirely the customer's responsibility to liaise with yourlocal customs for the clearance or release of yourshipment. Myfengshui.easy.co should be not held liable for any delay or losscaused by your customs holding up your shipment as it's out of our control.
9) Some of our items are shipped using Dimensional Weight instead of actual weight of the items. Dimensional Weight is a standard formula used throughout the freight industry that considers a package's density or volume when determining charges. Simply put, Dimensional weight is used when the weight of a package is inappropriately less than the actual size of the package - like a box filled with inflated balloons!