We perform 100% quality check on all items before shipment. However, in the unlikelihood of the items being damaged during shipment, please inform by e-mail us immediately. We will guarantee an arrangement for a replacement (subject to availability) at our cost or make a refund to you depending on your request. Any complaints for damage made after 3 days of delivery will not be entertained.
If you want to return the item for reasons other than it's damaged, you will have to bear the return cost. We will make a full refund minus shipping charges once item is received. The returned item has to be in its original packaging and still in resaleable condition. Item must be returned within 30 days after delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.